Returns

Returns and refunds

Last updated 13 October 2026

Changed your mind or the device isn’t right for you? Here is how returns work, how long you have and when you get your money back.

Your rights

Eligible online consumer purchases generally carry a statutory cancellation period of 14 days after delivery, subject to applicable exceptions. You may also have separate rights if a device is faulty, damaged or not as described. Any additional voluntary return period appears on the device listing and order record.

How to cancel or request a return

Use “Request a return” on your CircularHub order page or email [email protected] with your order number and a clear statement that you wish to cancel. You do not need to give a reason to exercise a valid statutory cancellation right. We will provide return instructions.

Returning the device

Where a statutory cancellation applies, you should normally send the device back within 14 days of notifying us, unless applicable law provides otherwise. Return the supplied accessories and package the device securely. Back up and erase personal data and disable account locks. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the device’s nature, characteristics and functioning, where law permits.

Return postage

For change-of-mind cancellations, you pay direct return postage only if that obligation was disclosed before purchase and applicable law permits it. Any voluntary returns benefit may have different terms disclosed on the listing. Where the device is faulty or misdescribed, applicable consumer-law rules govern reasonable return costs.

Refunds

Refunds are ordinarily issued to the original payment method. For statutory cancellation, we reimburse amounts required by law, generally including standard outbound delivery. Refunds are processed without undue delay and within applicable legal deadlines. Where permitted, reimbursement may be withheld until the returned goods are received or you provide evidence of return, whichever occurs first. Your bank or payment provider may take additional time to display the refund.

Faults and warranty claims

Use “Request warranty support” on your order page or contact [email protected]. We coordinate the process with the seller. Depending on applicable law and circumstances, your remedies may include repair, replacement, price reduction or refund. Commercial warranties do not limit statutory rights.

Contact

For assistance, email [email protected] or use the CircularHub contact page.